FAQ

Q: When Will My Order Arrive?

A: Orders will usually be fulfilled 2-5 business days after you place your order. Shipping takes 5-12 business days depending on where you live. Please expect international orders to take longer. Holidays and busy seasons may impact these times.

Shipping costs also vary depending on location and the size of the order. You can check the shipping cost of your current order by proceeding through checkout and entering your address (you can do this all without placing the order).

Q: What Are These Additional Taxes and Fees?

A: Depending on where you live, your country may require additional taxes and/or fees. These are required in order to make shipping internationally a reality so we do apologize for any inconvenience these may cause but appreciate your understanding.

Our store also automatically converts to your local currency from USD. Because of certain exchange rates, the cost of your order may seem high. This is another reality that comes with shipping internationally from a US-based company.

Q: What is Your Return Policy?

A: You can read our return policy here. Generally, you have 30 days since you receive your order to be eligible for a return/refund.

Q: How Can I Collaborate with 5Sake?

A: We're always looking for artists and creators to collaborate with! If you're interested, please fill out the following form.

Q: What If I Have an Idea for a Shirt?

 A: We always love hearing ideas you may have for a shirt design! To ensure we see it, the best way to submit an idea is to fill out this form.

Q: Shipping is Not Available in My Location?

A: We pride ourselves in being able to ship to most countries across the globe! If you're being told your current location is unavailable for shipping, please send us an email to hello@5sake.com. We will most likely be able to enable shipping to your country.